Privacy Policy

Last Updated: August 2023

Welcome to Minerva - your Family Assistant service! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data to provide you with the best possible service.

1. Collection of Personal Information

We gather personal information through various means, including:

• Intake Forms: Information provided by you during registration and interaction.
• Verbal Interactions: Data collected through conversations with your family assistants.
• Text and Email: Information shared in written communication with us.

2. Purpose of Collecting Personal Information

We collect your personal data to offer a personalized and efficient service.

• Appointment & Chore Assistance: We use the data to arrange appointments, manage household tasks, and represent you as needed to complete your tasks.
• Custom Solutions: Your information helps us tailor solutions to your specific needs.

3. Storage and Data Security

Your data is handled with the utmost care.

• Secure Database: Your information is stored in a secure database accessible only to authorized employees.
• Access Control: Only employees with specific roles have access to your data.
• Encryption: Data transmission and storage use industry-standard encryption.
• Regular Audits: We conduct security audits to identify and address vulnerabilities.

4. Recording of Meetings

We record meetings with users to ensure the quality of service.

• Data Retention: Recordings are kept for 3 weeks after the meeting.
• Quality Assurance: This allows us to review and enhance our services.
• Deletion: Recordings are deleted from our systems after the 3-week period, except for 1-2 that may be used for training purposes.

5. Sharing and Third Parties

We share your data under specific circumstances.

• Opt-in Data: Opt-in information collected (phone number, name, etc.) is only used for customer service purposes. No mobile information or text messaging opt-in data will be shared with third parties.
• Explicit Consent: We share data with third parties only when you explicitly request services that require such sharing (e.g., appointments, getting quotes, hiring a service provider).
• Service Enhancement: We might analyze aggregated, anonymized data to improve our services without revealing individual identities.

6. User Rights

You have certain rights over your data:

• Access: You can request access to the data we have about you. Contact us at hello@minerva.day to initiate this request.
• Correction/Update: Inform us via email to update your information.
• Deletion: You can request deletion of specific data or your entire record. Note that this might impact service quality.

7. Changes to Privacy Policy

We may update this policy to reflect changes in our practices. Significant changes will be communicated via email. The most recent privacy policy will be included in your monthly invoice which serves as your service contract.